Delivery

& Returns

DELIVERY POLICY

Delivery to the UK is free for our 'Collections'. Costs for International delivery will vary dependant on the location and timescales for overseas deliveries. Please email us for full details and prices of overseas deliveries.

Orders before 1pm are usually processed and sent out the same day Monday to Friday, and orders after 12 noon are processed and sent out the next working day.

Orders after 12 noon on Fridays and weekend orders will be processed and sent out on the next working day i.e. Mondays except when bank holiday.

We aim to get your delivery to you within 2-5 working days, but at busy periods this may not be possible. We can not be responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.

REFUND POLICY

You have up to 14 days to request a refund on your order if you feel the items you received are faulty in any way.

Should there be any missing items in your order we will refund you for these items. We can not send out replacements at this time.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

If your parcel has not been delivered, or you believe it is lost, we require a 14 day period to pass from the point of the tracking updating to having confirmation that the parcel is lost before we will refund any monies.

If your parcel has been damaged en route and items are missing from the other we will refund you for these missing items. In some cases we may resend the items however our policy is to refund rather than replace.

If any items are damaged then we will require photo evidence of this before we can refund you.

Please email us at emsletterboxsweets@gmail.com with your order number and reason for refund request and we will process this as soon as we can. We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.

Once your parcel has been posted we can not cancel your order. You are welcome to return the order as your own expense and once we receive the order back we will refund you in full.

If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.

Items which have been opened can not be returned unless you feel they are not fit for consumption, in which case you can return these items. You may return these items if you feel the items are not edible, defective, damaged or are short in weight.

You will have to cover the cost of returning the items and this will be not be refunded. If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

We require photographic evidence for all damage to items so please send this in – if you throw the item away we may not refund you as we have no proof the item was damaged. Items can be returned to the below address.

PAYMENT METHODS

We accept all major Credit and Debit Cards
and PAYPAL transactions.