The website www.emsletterboxsweets.co.uk (“the website”) is owned and operated by Em's Letterbox Sweets, trading as ‘emsletterboxsweets.co.uk’. References to “we”, “us”, or “our” are references to Em's Letterbox Sweets. 

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Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. If you do not agree to these Terms and Conditions, you must exit our website immediately.

This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

Changes to Terms and Conditions

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website. Your use of the website after changes are made means that you agree to be bound by such changes. These terms were last updated on 21 August 2020..
 

Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.

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Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at emsletterboxsweets@gmail.com

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All products shown on our site are subject to availability. If any product you have ordered is not available, we will contact you to let you know and will refund your payment.

Foods are bagged in an area which contains nuts.

The images of the products on our site are for illustrative purposes only and your products may vary slightly from those images.

We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

As all of our products are prepared in the same environment, we are unable to guarantee that our products are completely free from any of the ingredients/substances listed above.

We strive to deliver our sweets to you in perfect condition, however if your sweets arrive damaged or faulty, then we always want to know about it, so please contact us.

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We reserve the right to terminate or restrict your use of our service, for any or no reason whatsoever. One reason that we may do so is if we believe that you are in breach of any obligation under these Terms and Conditions. We reserve the right to cancel any order prior to being marked as completed on the account status, in this circumstance a full refund will be given. If we terminate your use of our service as a result of a breach of any obligation under these Terms and Conditions, such termination would be immediate and may be without notice. 

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GET IN TOUCH

Em's Letterbox Sweets

Poy Street Green

Rattlesden

Bury St Edmunds

IP30 0SR

UK

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Email: emsletterboxsweets@gmail.com